Data Protection

Privacy Policy Link Mega – Your Information, Our Responsibility

At link mega, player privacy is more than a legal obligation — it is a core value we uphold. Find out exactly how we collect, use, and protect your personal information at all times.

Updated: January 2026

Six Core Data Protection Principles at Link Mega

The link mega privacy policy is built on six principles that ensure your personal information is always in the right hands and managed with full integrity.

Advanced Data Encryption

All personal data and financial transactions on link mega are protected with 256-bit SSL encryption — the same security standard used by major banking institutions. Your data cannot be stolen or intercepted by any third party.

No Sale of Data to Third Parties

Link mega has never and will never sell, rent, or transfer player personal data to any third party for marketing purposes. Your information belongs solely to you, and we only use it for the stated purposes.

Full Control in Your Hands

Link mega players have the right to access, review, update, or request deletion of their personal data at any time. You retain full control over the information you share with us.

Secure Data Storage

Link mega player data is stored on protected servers at internationally certified data centres with strict physical and digital access controls. Only staff with specific authorisation may access player data.

Local Regulatory Compliance

The link mega privacy policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate within a legitimate legal framework and continually update our policy in line with the latest legislative changes.

Immediate Data Breach Notification

In the event of any security incident involving player data, link mega will notify affected players within 72 hours via email or in-app notification, along with details of the response measures taken.

1Introduction

Link Mega is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal information when you use the link mega website, mobile app, and all link mega services.

This document is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the agreement between you and link mega. By registering and using the link mega platform, you consent to the collection and use of your personal information as described in this policy.

This Privacy Policy applies to all users of the link mega platform, including casual visitors, registered players, and VIP programme members. Please read this document carefully in its entirety before using our services.

If you have any questions regarding link mega's privacy policy or how we handle your personal data, you may contact our data protection team through the support channels available within the platform at any time.

2Types of Data Collected

Link mega collects various types of personal information to provide each player with a safe, seamless, and personalised experience. The main categories of data we collect are:

Data Category Sample Information Requirements
Identity Information Full name, date of birth, MyKad/passport number Mandatory (KYC)
Contact Information Phone number, email address, residential address Mandatory
Financial Information Bank account number, bank name, transaction history Required (Payment)
Usage Data Game history, activity logs, session duration Automatic
Technical Data IP address, device type, operating system, browser Automatic
Communications Data Customer support chat records Recorded

Data collected automatically via cookies and tracking technologies does not contain personally identifiable information unless you are logged into your link mega account. For further details on cookies, please refer to Section 5.

3Purpose of Data Use

Link mega only uses collected personal data for legitimate and specific purposes. We will not use your data for any other purpose without first obtaining your consent:

  • Account Management — To create, verify, and manage your player account, including the login process and two-factor authentication.
  • Transaction Processing — To securely and accurately process deposits, withdrawals, and any financial transactions you carry out on the link mega platform.
  • KYC Identity Verification — To comply with anti-money laundering (AML) legal requirements and maintain the safety of the link mega gaming ecosystem.
  • Customer Support — To help you resolve any issues, answer inquiries, and provide effective support services.
  • Experience Personalisation — To personalise game recommendations, promotions, and platform content based on your preferences and gaming habits.
  • Security and Fraud Prevention — To detect, investigate, and prevent any fraudulent activity, money laundering, or platform abuse.
  • Marketing Communications — To send information about link mega's latest promotions, bonuses, and offers exclusively to players who have consented to receive such communications.

You may withdraw consent to receive marketing communications at any time by updating your notification settings in your link mega account or by contacting our support team.

4Information Sharing and Disclosure

Link mega takes a strict approach to player data sharing. We do not sell or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where we may need to share your data:

  • Payment Service Providers — Payment gateways and banks used to process your deposits and withdrawals receive only the minimum transaction information necessary to complete the payment.
  • Game Service Providers — Third-party game providers operating within the link mega platform receive the session information required to ensure a smooth gaming experience.
  • Legal Requirements — link mega will disclose player information to the relevant authorities when required by Malaysian law, court order, or a valid criminal investigation.
  • Protection of link mega Rights — In cases where we need to defend our legal rights, relevant information may be disclosed to legal counsel or related parties in legal proceedings.

All third parties receiving link mega player data are bound by strict confidentiality agreements and are required to protect such information to the same or higher standard as link mega itself.

5Cookies and Tracking Technologies

The link mega platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and maintain the security of your login session. The types of cookies we use are as follows:

  • Essential Cookies — Required for core platform functions such as login verification, session security, and account balance management. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies — Collects information on how players use the link mega platform to help us identify technical issues and improve platform speed and stability.
  • Functional Cookies — Saves your preferences such as your chosen language, display format, and other settings so you do not need to reconfigure them each time you use the platform.
  • Analytics Cookies — Helps us understand overall platform usage patterns in an aggregated and anonymised manner, enabling us to make meaningful improvements.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality and security of your link mega account.

6Data Security Measures

Link mega continuously invests in the latest cybersecurity infrastructure to ensure all player personal data remains protected at all times. Our key security measures include:

  • Data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
  • Two-factor authentication (2FA) is available for all player accounts, adding an extra layer of protection against unauthorised access.
  • Round-the-clock security monitoring by our cybersecurity team to detect and respond to threats in real time.
  • Regular penetration testing conducted by independent security auditors to identify and address potential system vulnerabilities.
  • Role-based access controls ensure that link mega staff can only access the data required for their specific duties.
  • Regular data backups to geographically separate locations to ensure service continuity and data recovery in the event of any unforeseen incident.

Although link mega takes all reasonable precautions, no security system can be guaranteed 100% safe. We also encourage players to take personal security measures, such as using strong passwords and not sharing login credentials.

7Your Rights as a Player

As a registered link mega player in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

Right of Access

You have the right to request a copy of all personal data we hold about you in a readable format.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information in our records.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention requirements.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.

Right to Restrict Processing

In certain circumstances, you have the right to request that we temporarily restrict the processing of your personal data.

To exercise any of the above rights, please contact the link mega data protection team via live chat or our support email. We will process your request within 14 business days.

8Data Retention Period

Link mega retains player personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law:

  • Active account data is retained for the duration that your account remains active and in use on the link mega platform.
  • Financial transaction records and betting history are retained for a minimum of 7 years in accordance with Malaysian financial and anti-money laundering regulations.
  • KYC documents and identity verification records are retained for 5 years after account closure, or longer if required by law.
  • Customer support communications data is retained for 3 years for reference and dispute resolution purposes.
  • Security logs and threat monitoring data are retained for 2 years to support investigation of any security incidents that may arise.

Once the retention period has expired and there is no legal requirement to retain the data further, link mega will securely delete or destroy it using methods that ensure the data cannot be recovered.

9Child and Vulnerable Persons Privacy

Link mega takes child protection extremely seriously. Our platform is exclusively for individuals aged 21 and above, and we maintain a strict policy on this matter:

  • Link mega does not knowingly collect or process any personal data from individuals under the age of 21.
  • Should we discover that personal data of an underage individual has been collected without our knowledge, we will immediately delete that data and close the account in question.
  • Parents or guardians who discover that their underage child has registered on the link mega platform are encouraged to contact us immediately so that appropriate action can be taken.

For more information on the control tools and limits available to players, please visit the Responsible Gaming us.

10Contact Our Data Protection Officer

Link mega has appointed a Data Protection Officer (DPO) responsible for ensuring full compliance with data protection laws and handling any privacy-related queries or complaints from players.

If you have any queries, concerns, or wish to exercise your rights regarding your personal data, you may contact our team through the following channels:

  • 24/7 Live Chat available directly within the link mega platform for immediate assistance.
  • Support email at [email protected] with the subject "Data Privacy Inquiry" for faster handling.
  • Official support ticket via the help section in your link mega account under the "Privacy and Data" category.

We are committed to responding to all privacy-related enquiries within 3 business days and resolving any issues within 14 business days from the date your enquiry is received.

This Privacy Policy may be updated from time to time. Any material changes will be communicated to players via a notice on the link mega website or by email at least 7 days before the changes take effect.

Safe & Trusted Platform

Your Data is Secure, Your Gaming Experience is Guaranteed at Link Mega

With a transparent privacy policy and industry-standard security, link mega ensures you can play with peace of mind, free from concerns about the safety of your personal information. Join millions of Malaysian players who already trust link mega.

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